Accident Protocol

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The purpose of this protocol is to provide clear guidelines for drivers to follow in the event of an accident. These protocols are designed to prioritize the safety of all involved parties, ensure compliance with legal requirements, and maintain operational transparency.

This policy applies to all drivers operating under the ICE platform. It covers procedures for accidents involving passengers, third parties, or property damage during Periods 1, 2, or 3.

• Stop the vehicle immediately at a safe location.
• Turn on hazard lights and ensure the vehicle is visible to other road users.
• Check for injuries to yourself, passengers, and others involved.
• If injuries are present:
  • Call 911 or the local emergency number.
  • Provide basic first aid only if it is safe and you are trained to do so.

• If the vehicle is causing a traffic hazard and it is safe to do so, move it to the side of the road.

• Call the local police to report the accident.
• Request a copy of the police report for future reference.

• Report the accident to ICE’s 24/7 Support Team via the app or customer support line within 1 hour of the incident.
• Provide the following information:
  • Date, time, and location of the accident.
  • Details of the vehicles involved (license plate numbers, make, model).
  • A brief description of what happened.
  • Photos of the scene, if safe to capture.

• If a passenger is present:
  • Inform them of the accident and ensure their safety.
  • Provide updates on alternative arrangements for completing their ride, if applicable.

• Submit any requested documents (e.g., police report, insurance details) to ICE Support within 48 hours of the accident.

• If the vehicle is damaged:
  • Arrange for a professional inspection to assess the damage.
  • Provide proof of repairs and inspection clearance before resuming operations on the ICE platform.

• Drivers involved in severe accidents must undergo a safety and fitness assessment before reactivation.

• ICE Support will guide the driver on filing insurance claims, if applicable.
• Drivers must cooperate with insurance investigations and provide all necessary documentation.

• Follow all steps outlined in this protocol.
• Provide honest and accurate information to ICE and relevant authorities.
• Cooperate fully with investigations conducted by ICE, insurance providers, or law enforcement.

• Provide 24/7 support to drivers during accidents.
• Assist with documentation, insurance claims, and reactivation processes.
• Review the incident to ensure fair resolution and continuous improvement of safety measures.

Failure to adhere to these protocols may result in:

1. Temporary Suspension: Pending review of the incident.
2. Permanent Deactivation: For severe breaches, such as failure to report the accident or misrepresentation of facts.

This policy will be reviewed annually to incorporate feedback and align with legal and operational requirements.