ICE Legal

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A document outlining the rules and regulations users must agree to use ICE services. It includes clauses related to service use, user responsibilities, prohibited activities, and termination of services. Learn more

Details the dispute resolution process between ICE and its users, including mandatory arbitration clauses and class action waivers. Learn more

Clear guidelines on how users can cancel rides or rentals and under what circumstances they may be eligible for a refund. Learn more

Information on how ICE uses cookies and other tracking technologies to collect user data and how users can manage their cookie preferences. Learn more

A policy outlining ICE’s commitment to ensuring that the app and website are accessible to users with disabilities in compliance with the Americans with Disabilities Act (ADA). Learn more

A policy that affirms ICE’s commitment to providing a safe and inclusive environment for all users, including prohibitions against discrimination and harassment. Learn more

A document outlining the measures ICE takes to ensure the safety of its users, including driver background checks, insurance requirements, and emergency procedures. Learn more

Specific guidelines to ensure that drivers, riders, and renters are treated fairly, regardless of race, gender, sexual orientation, or any other protected characteristic. Learn more

A policy that protects ICE’s intellectual property and provides guidelines for the use of its trademarks, copyrights, and other proprietary materials. Learn more

Detailed documentation of the eligibility criteria for drivers and vehicles, including required licenses, insurance, and vehicle inspections. Learn more

Information about the insurance policies provided by ICE, including coverage details for drivers, passengers, and third parties. Learn more

Guidelines that outline the expected behavior of ICE users, both riders and drivers, to ensure a respectful and positive community. Learn more

Procedures for notifying users in the event of a data breach, including the steps ICE will take to mitigate damage and comply with legal reporting requirements. Learn more

A dedicated section for users in California explaining their rights under CCPA and how they can exercise those rights. Learn more

If minors could use the app, this policy ensures compliance with COPPA by outlining how ICE collects and handles data from users under 13. Learn more

A policy outlining ICE’s commitment to sustainability, including any eco-friendly initiatives or carbon offset programs. Learn more

Information regarding tax reporting responsibilities for drivers and renters, including links to relevant IRS guidelines and resources. Learn more

For employees and contractors, including driver partners, these policies should cover workplace safety, wage and hour laws, anti-harassment, and equal opportunity employment. Learn more

A general statement outlining ICE’s commitment to complying with all local, state, and federal regulations that apply to its operations, particularly in North Carolina. Learn more

If ICE will expand users in the European Union, a policy ensuring compliance with the General Data Protection Regulation (GDPR) detailing how ICE will handles the personal data of EU users. Learn more

A document outlining the measures ICE takes to protect its digital infrastructure and user data from cyber threats, including encryption, regular security audits, and incident response protocols. Learn more

A policy that provides a safe and confidential way for employees, contractors, and users to report illegal activities or violations of company policies. Learn more

Information on ICE’s commitment to maintaining service availability, including procedures for scheduled maintenance and handling unforeseen downtime. Learn more

A section that limits ICE’s liability, explains the jurisdiction and venue for legal disputes, and provides any necessary disclaimers regarding the accuracy or completeness of information on the website and app.Learn more