Community Guidelines

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ICE Ride Community Guidelines

Introduction

ICE Ride is committed to fostering a safe, respectful, and enjoyable experience for both drivers and riders. Our community guidelines are designed to ensure that everyone using ICE Ride understands the expectations and responsibilities they hold to create a positive and respectful environment. These guidelines outline the behavior expected from both riders and drivers to maintain safety, mutual respect, and professionalism. Violations of these guidelines may result in temporary or permanent suspension from the platform.

1. Respectful Communication and Conduct

For Riders:

• Treat your driver with respect and courtesy at all times.
• Avoid using offensive, discriminatory, or inappropriate language.
• Allow drivers to focus on driving by minimizing distractions.
• Any kind of harassment, discrimination, or verbal abuse will not be tolerated.

For Drivers:

• Always communicate with riders in a professional and courteous manner.
• Do not engage in discriminatory behavior based on race, religion, gender, disability, sexual orientation, or any other protected category.
• Harassment, including inappropriate advances or comments, is strictly prohibited.
• If a rider engages in inappropriate behavior, report the incident to ICE Ride’s support team immediately.

2. Safety Measures

For Riders:

Wear your seatbelt at all times.

• Do not request or encourage your driver to break traffic laws, including speeding or making illegal turns.
• Ensure your pick-up and drop-off locations are in safe, legal, and accessible areas.
• Never attempt to exit a vehicle before it has come to a complete stop.

For Drivers:

• Obey all traffic laws and regulations while driving.
• Maintain your vehicle in safe operating condition, ensuring all safety equipment (seatbelts, airbags, etc.) is functional.
• Do not drive while impaired by drugs, alcohol, or fatigue.
• Report any safety incidents or accidents through the ICE Ride app immediately after ensuring the safety of all involved.

3. Alcohol and Substance Policy

For Riders:

• Do not enter an ICE Ride vehicle if you are heavily intoxicated or under the influence of illegal substances.
• You may carry alcoholic beverages in a sealed container but may not consume alcohol or illegal drugs in the vehicle.

For Drivers:

• Driving under the influence of alcohol or drugs (legal or illegal) is strictly prohibited.
• You must comply with local laws and ICE Ride’s zero-tolerance policy on alcohol and substance use.

4. Non-Discrimination and Inclusivity

ICE Ride is dedicated to creating an inclusive environment for everyone, regardless of background or identity. Discrimination based on race, religion, gender, disability, sexual orientation, or any other protected category will not be tolerated.

For Riders:

• Be respectful of the driver’s gender, religion, or ethnicity. Treat your driver with the same respect you expect in return.
• Riders who engage in discriminatory behavior or language will be subject to suspension or permanent deactivation from the platform.

For Drivers:

• Provide service to all riders without bias or discrimination. If there is an issue with a rider, please handle the situation professionally and report it to ICE Ride support.
• Drivers engaging in discriminatory behavior will face penalties, including possible removal from the platform.

5. No Weapons Policy

For the safety of the ICE Ride community, we have a strict no weapons policy. This applies to both drivers and riders.

For Riders:

Do not bring weapons, including firearms or other dangerous objects, into the vehicle.

For Drivers:

Drivers are not permitted to carry any form of weapon while providing rides, even if they have a legal license to carry firearms. Violation of this policy will result in immediate suspension.

6. Reporting Violations

ICE Ride encourages both riders and drivers to report any violations of these community guidelines. We take reports seriously and will investigate any incidents reported. To report a violation, use the following methods:

Contact customer support through the ICE Ride app.

Provide a detailed description of the incident, including the time, date, and parties involved.

What to Expect After Reporting:

ICE Ride will investigate all reports thoroughly and take appropriate actions, which may include issuing warnings, temporary suspensions, or permanent deactivation for serious violations.

If you feel unsafe during or after a ride, immediately call local authorities before reporting the issue to ICE Ride.

7. Shared Responsibility

ICE Ride is a shared space, and both drivers and riders must take responsibility for maintaining a pleasant experience for everyone involved.

For Riders:

• Respect the driver’s vehicle by not causing any damage or leaving excessive messes. Passengers who damage the vehicle may be charged a cleaning or damage fee.
• Follow the rules set by the driver regarding seating arrangements, food, or drink.

For Drivers:

• Keep your vehicle clean, well-maintained, and free of offensive odors.
• Treat passengers with respect and avoid intrusive personal questions or commentary.
• If a passenger requests not to have a conversation, respect their wishes and allow them a peaceful ride.

8. Cancellation Policy and No-Show Fees

If you cancel a ride, a fee may be charged depending on how close to the scheduled pick-up time the cancellation occurs. Frequent no-shows or cancellations without a valid reason may result in penalties.

9. Emergencies and Accidents

In case of an emergency or accident during a ride:

Contact emergency services if needed.

Report the incident through the ICE Ride app.

ICE Ride will assist with providing insurance information and support as necessary.

10. Prohibited Activities

To maintain the integrity of the ICE Ride community, the following activities are prohibited:

• Engaging in illegal activities during the ride.
• Using ICE Ride for purposes other than ride-hailing (such as delivering illegal goods).
• Falsely reporting drivers or riders for personal gain or harassment.
• Hacking, manipulating, or circumventing the ICE Ride app’s systems.

11. Disciplinary Action

Violating any of the community guidelines can result in:

• Warnings.
• Temporary suspension from the platform.
• Permanent deactivation from ICE Ride.
• Legal actions in the case of severe violations, such as violence, theft, or other illegal activities.

ICE Ride is committed to creating a safe, respectful, and enjoyable experience for all of its users. By adhering to these community guidelines, both drivers and riders contribute to a positive and efficient ride-hailing environment. Together, we can ensure that ICE Ride remains a trusted and inclusive platform for all.