Driver and Vehicle Requirements

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ICE Ride Driver and Vehicle Requirements

Ice will ensure compliance with North Carolina law and meet the standards of safety, professionalism, and operational excellence.

1. Driver Eligibility Requirements

A. Age Requirements

Drivers must meet the minimum age requirement of 21 years to drive for ICE Ride. Additionally, they must hold a valid driver's license for at least one year.

B. Licensing

All drivers must have a valid North Carolina driver’s license. This license must be valid and free of suspensions or serious traffic violations within the last three years. Any licenses issued from outside North Carolina must be converted to a local NC driver’s license within 30 days of moving to the state.

C. Driving History and Record

Drivers must submit a Motor Vehicle Record (MVR) from the North Carolina Department of Motor Vehicles or their respective state’s DMV if they are from another state. The MVR must demonstrate:

• No major violations in the past seven years, such as DUIs, reckless driving, or hit-and-runs.
• No more than three minor violations (speeding tickets, failure to stop) in the past three years.
• No at-fault accidents in the last three years.

D. Criminal Background Check

All ICE Ride drivers must undergo a comprehensive criminal background check, which screens for felony convictions, violent crimes, sexual offenses, or driving-related offenses (e.g., vehicular manslaughter or hit-and-run). This background check should be conducted through a reliable third-party service.

E. Ride-Hailing Insurance

Drivers must provide proof of personal auto insurance with at least the state-required minimum liability coverage. ICE Ride also maintains commercial auto insurance while drivers are actively logged into the app and transporting passengers. The insurance verification process will include:

• Uploading an image of the insurance card showing the policy number, expiration date, and driver’s name.
• Continuous monitoring to ensure that the driver’s insurance policy remains valid.

2. Vehicle Requirements

A. Vehicle Age and Condition

Vehicles must be less than 10 years old and in excellent working condition. They must meet the following criteria:

• No major body damage or missing parts.
• Clean and well-maintained interior and exterior.
• Fully functional seatbelts for every seat.
• All vehicles must pass a vehicle inspection before being approved to drive for ICE Ride.

B. Vehicle Inspections

All vehicles must pass an annual comprehensive inspection at a certified mechanic or state-approved inspection facility. The inspection will cover:

• Brake functionality.
• Lights, indicators, and signals.
• Tires and tire tread depth.
• Exhaust system.
• Windows and mirrors.
• Steering and suspension systems.

C. Insurance Requirements

Drivers must maintain personal vehicle insurance that meets North Carolina’s minimum insurance requirements, including:

• $30,000 for bodily injury per person.
• $60,000 for total bodily injury per accident.
• $25,000 for property damage.

In addition, ICE will provide TNC (Transportation Network Company) insurance that covers drivers when they are actively accepting rides on the platform. Drivers are expected to upload their insurance cards to the ICE platform as part of the onboarding process.

D. Vehicle Type and Capacity

Vehicles must have at least four doors and be able to seat a minimum of four passengers (excluding the driver). Additionally, they must not exceed eight passengers for standard ICE Ride services. Larger vehicles can be registered under ICE Luxe or ICE Charter services.

E. Cleanliness and Maintenance

Drivers are required to maintain their vehicles to a high standard. Vehicles must be:

• Regularly cleaned, both inside and out.
• Free from smoking, pet hair, and other odors unless the passenger consents.

ICE Ride reserves the right to temporarily or permanently remove drivers from the platform if repeated reports of cleanliness issues are received.

3. Required Documentation for Drivers

As part of the onboarding process, drivers will be required to submit the following documents:

• Valid driver's license.
• Proof of personal auto insurance.
• Vehicle registration document.
• Background check consent form.
• Profile photo (clear, recent image of the driver).
• Banking details for direct deposit of earnings.
• Proof of inspection for the vehicle from a state-certified inspection center.

4. Verification Process

A. Third-Party API Verification

To ensure the accuracy of all submitted documentation and personal information, ICE Ride will integrate with third-party verification services, including:

• Motor Vehicle Record check (MVR).
• Background check service (like Checkr or Onfido).
• Insurance verification APIs (such as Canopy Connect) to verify that the driver’s insurance is valid and up to date.
• Vehicle inspection tracking, using integrations with certified mechanics for real-time updates on inspection status.

B. Document Submission and Review

Drivers will submit the necessary documents via the ICE Ride app. The documents will be reviewed by the ICE verification team or a third-party partner. A verification team member will confirm that the documents meet ICE’s standards. The verification process will take 24-48 hours, after which drivers will be notified via email and in-app notifications of their approval status.

5. Ineligibility and Deactivation

A. Driver Suspension or Deactivation

Drivers who violate any of ICE Ride’s policies or fail to maintain the standards outlined above may be deactivated from the platform. Grounds for deactivation include:

• Failure to maintain an active insurance policy.
• Expired or suspended driver’s license.
• Repeated passenger complaints.
• Failure to maintain vehicle cleanliness or meet the vehicle requirements.
• Involvement in criminal activity or serious traffic violations.

6. Regular Compliance Checks

A. Annual Reviews

ICE Ride will conduct annual reviews of all drivers to ensure continued compliance with the company’s requirements. Drivers will be required to resubmit insurance documents, vehicle inspection reports, and other essential information.

B. Random Audits

ICE Ride reserves the right to conduct random audits to ensure that drivers are adhering to the platform’s policies and guidelines. Audits may include vehicle inspections, insurance verifications, and background checks.

ICE Ride is committed to providing a safe and professional ride-hailing experience for both passengers and drivers. By adhering to these comprehensive requirements, ICE Ride ensures the highest standards of safety, compliance, and service.

Drivers and vehicles that meet the eligibility criteria will enhance ICE Ride’s brand reputation and operational efficiency, ensuring that the platform remains competitive in the market while meeting regulatory requirements in North Carolina.