Fleet & Driver Safety Protocols

The purpose of this policy is to outline safety protocols for both drivers and vehicles operating under the ICE platform. These measures ensure the safety of passengers, drivers, and other road users by promoting a culture of accountability and adherence to best practices.

• Initial Training:
  • All drivers must complete a mandatory safety training program before approval.
  • Topics include defensive driving, emergency response, and passenger handling.
• Ongoing Training:
  • Annual refresher courses are required for all active drivers.
  • Specialized training is provided for areas with high accident rates or specific operational challenges.

• Drivers must:
  • Maintain a safe following distance.
  • Obey all traffic signals, speed limits, and local traffic laws.
  • Use turn signals for every lane change or turn.
• Aggressive driving behaviors, such as tailgating or excessive honking, are strictly prohibited.

• Drivers are encouraged to take regular breaks during long shifts.
• Driving is not permitted for more than 10 consecutive hours without a rest period of at least 8 hours.

• The use of mobile devices while driving is strictly limited to app-based navigation and communication.
• Hands-free devices must be used when taking calls.
• Texting, browsing, or other non-essential mobile use is prohibited while the vehicle is in motion.

• Vehicles must undergo regular maintenance as per manufacturer guidelines.
• Drivers are responsible for reporting mechanical issues immediately and ensuring timely repairs.

• Drivers must conduct a pre-trip inspection to check:
  • Tire pressure and condition.
  • Fluid levels (oil, coolant, and brake fluid).
  • Functionality of lights, seat belts, and brakes.

• Each vehicle must carry:
  • A first-aid kit.
  • Emergency warning triangles or road flares.
  • A fire extinguisher.

• In the event of an accident:
  • Ensure the safety of all passengers and other parties.
  • Contact emergency services if necessary.
  • Report the incident to ICE through the app or customer support within 24 hours.

• ICE’s customer support team is available 24/7 to assist drivers during emergencies.
• Drivers are required to cooperate fully with ICE’s accident investigation procedures.

• Drivers must handle complaints respectfully and escalate unresolved issues to ICE’s support team.

• ICE enforces annual vehicle inspections to ensure safety compliance.
• Any vehicle failing inspection will be temporarily deactivated until issues are resolved.

• ICE leverages SambaSafety to monitor driver performance through:
  • Motor Vehicle Records (MVR) checks.
  • Risk scoring based on traffic violations and driving behavior.

• ICE uses telematics data to:
  • Identify high-risk routes or time periods.
  • Provide targeted safety recommendations to drivers.

• Drivers found in violation of safety protocols may face:
  • Warning notices.
  • Temporary suspension.
  • Permanent removal from the ICE platform for repeated offenses.

• Safe driving behaviors are incentivized through:
  • Monthly safety awards.
  • Bonuses for consistent safety compliance.

All drivers must acknowledge this policy during onboarding and agree to adhere to the outlined safety protocols.