Insurance Information and Policy

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​​ICE Ride Insurance Information and Policy

As part of ensuring the highest standards of safety, compliance, and legal protection for all stakeholders involved in ICE Ride, this document details the insurance policies provided by ICE Ride. The policies apply to drivers, passengers, and third parties involved in ride-hailing activities on the platform. This document also includes North Carolina’s mandatory insurance requirements for Transportation Network Companies (TNCs), the coverage provided by ICE Ride, and the responsibilities of the driver concerning personal and commercial insurance.

1. Overview of ICE Ride’s Insurance Policies

ICE Ride provides comprehensive insurance coverage for its drivers and passengers while they are using the platform. The insurance policy will be structured to offer protection at various stages of the ride, ensuring that both the driver’s personal insurance and ICE Ride’s commercial insurance complement one another effectively.

Key Stages of Coverage:

• Period 0: Driver’s app is off (no coverage provided by ICE).
• Period 1: Driver’s app is on but no ride has been accepted (limited coverage).
• Period 2: Driver has accepted a ride but is en route to pick up a passenger.
• Period 3: Driver is transporting the passenger to their destination (full coverage).

ICE Ride will offer coverage for the following situations:

• Liability Coverage
• Collision and Comprehensive Coverage
• Uninsured/Underinsured Motorist Coverage
• Personal Injury Protection

2. Driver’s Personal Auto Insurance Requirements

A. Personal Insurance Compliance

All drivers are required to maintain their own personal auto insurance that complies with North Carolina’s minimum insurance requirements, including:

• $30,000 for bodily injury per person.
• $60,000 for bodily injury per accident.
• $25,000 for property damage.

Drivers are responsible for providing proof of active personal insurance during the application process. This is to ensure compliance with state law, even though ICE Ride provides additional insurance while the driver is using the platform.

B. Verification of Personal Insurance

To ensure compliance with this policy, drivers must upload:

• A clear photo of their insurance card, including the policy number and expiration date.
• Name of the insured must match the driver’s name.
• This information will be verified by the ICE Ride verification team or through third-party APIs such as Canopy Connect for automated insurance verification.

3. ICE Ride Commercial Insurance Coverage

When a driver is using the ICE Ride platform (during Periods 1, 2, and 3 as mentioned above), ICE Ride provides additional commercial insurance coverage. This ensures that both drivers and passengers are protected during the ride.

A. Liability Coverage

• Period 1 (app on, no ride accepted):
  • $50,000 for bodily injury per person.
  • $100,000 for bodily injury per accident.
  • $25,000 for property damage.
• Period 2 & Period 3 (ride accepted, passenger on board):
  • $1,000,000 in liability insurance for bodily injury and property damage.

B. Uninsured/Underinsured Motorist Coverage

• Provides coverage in case an accident occurs where the other driver is uninsured or underinsured. ICE Ride will offer up to $1,000,000 in coverage during an active ride.

C. Collision and Comprehensive Coverage

• If a driver has collision and comprehensive coverage on their personal auto insurance policy, ICE Ride will provide coverage that matches or exceeds the driver’s deductible. ICE Ride’s coverage includes:
  • Up to the actual cash value of the vehicle, with a deductible of $2,500.
  • Collision and comprehensive coverage are provided only when the driver has accepted a ride (Period 2) or is actively transporting a passenger (Period 3).

4. Passenger Insurance Coverage

Passengers are also covered by ICE Ride’s commercial insurance policy while they are in transit with an ICE Ride driver. This ensures that all passengers are protected in the event of an accident during their ride.

A. Passenger Injury Coverage

• ICE Ride will offer up to $1,000,000 in liability coverage per accident for passengers who are injured while being transported by an ICE Ride driver.

B. Uninsured/Underinsured Motorist Coverage for Passengers

• This coverage ensures that passengers are protected if the ICE Ride vehicle is involved in an accident with an uninsured or underinsured driver.

5. Third-Party Coverage

ICE Ride provides insurance that protects third parties who may be involved in an accident with an ICE Ride driver. This coverage is provided only during Period 2 and Period 3 when a driver has accepted a ride or is actively transporting passengers.

A. Third-Party Liability Coverage

• In the event of an accident caused by an ICE Ride driver, third parties are covered up to $1,000,000 for bodily injury and property damage.

6. Insurance Process and Claims Handling

A. Filing an Insurance Claim

In the event of an accident, both drivers and passengers can file an insurance claim through the ICE Ride app. ICE Ride’s claims team will be available 24/7 to handle any inquiries and facilitate the claims process.

• Drivers: Will need to provide details of the accident, including photos, incident reports, and contact information for all parties involved.
• Passengers: Can submit an insurance claim through the ICE Ride app by providing a description of the accident, time, and location of the incident.

B. Claims Handling and Processing

All claims will be processed by ICE Ride’s in-house claims team in conjunction with the commercial insurance provider. Drivers and passengers will be regularly updated throughout the claims process, and settlement will be handled within 30-45 days depending on the complexity of the claim.

7. ICE Ride’s Insurance Partner

ICE Ride has partnered with [Insurance Provider] to provide comprehensive insurance coverage to drivers, passengers, and third parties. The insurance provider will handle all claims processing, investigations, and settlements. ICE Ride will act as an intermediary to ensure the smooth resolution of claims.

8. Regulatory Compliance with North Carolina TNC Laws

A. TNC Insurance Requirements

As a licensed Transportation Network Company (TNC) in North Carolina, ICE Ride complies with all state-mandated insurance requirements. This includes:

• Carrying $1,500,000 in liability insurance while a driver is en route to pick up or transporting passengers.
• Ensuring that all drivers maintain their personal auto insurance at the state’s minimum levels when they are logged off the platform.

B. Additional State-Mandated Insurance for ICE Ride

• ICE Ride’s insurance policy exceeds the state’s minimum requirements to provide additional protection to drivers and passengers.
• Regular audits will be conducted to ensure that all drivers maintain active personal insurance and that ICE Ride’s commercial insurance meets state guidelines.

ICE Ride’s comprehensive insurance policies ensure that all parties, including drivers, passengers, and third parties, are protected while using the platform. ICE Ride maintains full compliance with North Carolina’s TNC regulations and provides peace of mind to all stakeholders involved.

By offering commercial insurance coverage that goes beyond the state’s requirements, ICE Ride is dedicated to ensuring safety and security for its drivers and passengers. This insurance coverage is critical to ICE Ride’s mission to provide a reliable, safe, and trusted ride-hailing experience.