Non-Discrimination Policy

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1. Introduction

At ICE Innovations Inc. ("ICE," "we," "our," or "us"), we are committed to creating an inclusive, welcoming, and safe environment for all users of our services. Our Non-Discrimination Policy ensures that everyone—drivers, riders, and renters—is treated with fairness, respect, and dignity, regardless of their background or identity. Discrimination in any form is not tolerated on the ICE Ride platform.

2. Scope

This policy applies to all individuals who interact with the ICE Ride platform, including but not limited to:

• Riders who use ICE Ride and ICE Rental services.
• Drivers who offer their services through ICE Ride.
• Employees, contractors, and representatives of ICE Innovations Inc.
• Partners and vendors associated with ICE Ride.

The policy is designed to protect all users from discrimination based on legally protected characteristics and to promote equal access to our services.

3. Commitment to Non-Discrimination

ICE Ride is committed to maintaining a platform where discrimination of any kind is prohibited. This includes, but is not limited to, discrimination based on the following protected characteristics:

• Race or Ethnicity: Including skin color, ancestry, and national origin.
• Gender or Gender Identity: Including cisgender, transgender, and non-binary identities.
• Sexual Orientation: Including heterosexual, homosexual, bisexual, and other orientations.
• Religion or Creed: Including religious beliefs, practices, and affiliations.
• Disability: Including physical, mental, and developmental disabilities.
• Age: Including protection against age-related discrimination.
• Marital or Familial Status: Including protection for individuals based on their marital status or family responsibilities.
• Veteran Status: Including protection for individuals who are current or former members of the military.
• Genetic Information: Including protection against discrimination based on genetic information.
• Other Protected Characteristics: As defined by applicable local, state, and federal laws.

4. Guidelines for Drivers

4.1 Providing Equal Service: Drivers are required to treat all riders and renters with respect and must not refuse service or provide differential treatment based on any protected characteristic. This includes, but is not limited to, offering rides, choosing routes, and setting prices.

4.2 Reporting and Addressing Discrimination: If a driver experiences discrimination from a rider or another driver, they are encouraged to report the incident to ICE Ride’s customer support team immediately. ICE Ride will investigate all reports promptly and take appropriate action, which may include suspension or termination of the offending user’s account.

5. Guidelines for Riders and Renters

5.1 Respectful Conduct: Riders and renters are expected to treat drivers and fellow passengers with respect and must not engage in discriminatory behavior. This includes verbal, physical, or any other form of harassment.

5.2 Reporting and Addressing Discrimination: If a rider or renter experiences discrimination from a driver or another user, they should report the incident to ICE Ride’s customer support team. ICE Ride will investigate the report thoroughly and take necessary action to protect the user’s rights.

6. Enforcement and Accountability

6.1 Investigation Process: All reports of discrimination are taken seriously and will be investigated by ICE Ride’s dedicated compliance team. The investigation process will include gathering evidence, interviewing relevant parties, and reviewing account histories.

6.2 Consequences of Discrimination: Users found to have engaged in discriminatory behavior may face a range of consequences, including but not limited to:

• Warnings: Issued for minor or first-time offenses.
• Account Suspension: Temporary suspension of the user’s account while the investigation is ongoing.
• Account Termination: Permanent termination of the user’s account for severe or repeated offenses.
• Legal Action: In cases where the discrimination violates local, state, or federal laws, ICE Ride may involve law enforcement or pursue legal action.

6.3 Appeal Process: Users who believe they have been unfairly penalized for alleged discrimination have the right to appeal the decision. Appeals must be submitted in writing to ICE Ride’s compliance team within 14 days of receiving the penalty notice. The appeal will be reviewed by a senior member of the compliance team, and a final decision will be communicated within 30 days.

7. Accessibility and Accommodation

ICE Ride is committed to providing equal access to our services for users with disabilities. We will make reasonable accommodations to ensure that all users can fully participate in our platform. This includes but is not limited to:

• Vehicle Accessibility: Ensuring that users with mobility challenges have access to wheelchair-accessible vehicles.
• Communication Support: Providing support for users with hearing or visual impairments, including text-to-speech and screen reader compatibility.
• Service Animal Accommodation: Allowing users to travel with service animals as required by law.

8. Training and Education

8.1 Driver Training: All drivers on the ICE Ride platform are required to complete non-discrimination training as part of their onboarding process. This training covers topics such as implicit bias, cultural competence, and how to handle situations involving discrimination.

8.2 Employee Training: Employees of ICE Innovations Inc., including customer support staff and compliance officers, receive regular training on non-discrimination policies and procedures. This ensures that they are equipped to handle reports of discrimination effectively and sensitively.

9. Reporting and Transparency

ICE Ride is committed to transparency in how we handle discrimination reports and enforce our non-discrimination policy. We will publish annual reports summarizing the number of discrimination complaints received, the outcomes of investigations, and any policy changes or initiatives undertaken to promote inclusivity on our platform.

10. Updates to the Policy

This Non-Discrimination Policy may be updated periodically to reflect changes in laws, regulations, or best practices. ICE Ride will notify users of significant changes by posting an updated policy on our website and mobile application.

11. Contact Information

For questions, concerns, or more information about this policy, please contact:

ICE Innovations Inc.
Attn: Non-Discrimination Policy Team
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513

Discrimination@iceride.io