1. Introduction
Welcome to ICE Ride, a ride-hailing and car rental service offered by ICE Innovations Inc. (“ICE,” “we,” “our,” or “us”). By accessing or using our services, including our website, mobile application, and any other associated services (collectively, the “Services”), you agree to comply with and be bound by these Terms of Service (“Terms”).
These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and ICE. If you do not agree with these Terms, please do not access or use our Services.
2. Eligibility and Account Registration
2.1 Eligibility: You must be at least 18 years old and possess the legal authority to enter into a binding agreement to use our Services. By registering for an account or using our Services, you represent and warrant that you meet these eligibility requirements.
2.2 Account Registration: To access certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3 Account Termination: ICE reserves the right to suspend or terminate your account at any time if we believe that you have violated these Terms or for any other reason at our sole discretion.
3. Use of Services
3.1 License: Subject to your compliance with these Terms, ICE grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for personal, non-commercial purposes.
3.2 Prohibited Activities: You agree not to:
3.3 Ride and Rental Services: ICE provides a platform for users to request and receive transportation and car rental services from independent third-party providers (“Drivers” or “Vehicle Owners”). ICE is not responsible for the actions, behavior, or performance of these third-party providers.
3.4 User Responsibilities: Users are responsible for ensuring that all information provided during the booking process is accurate and complete. Users must comply with all applicable traffic laws, safety regulations, and other legal requirements while using the Services.
4. Fees and Payment
4.1 Service Fees: ICE charges fees for the use of its Services, including ride-hailing and car rental services. The applicable fees will be displayed to you before you confirm your booking. You agree to pay all fees associated with your use of the Services.
4.2 Payment Methods: You must provide valid payment information, such as a credit card or other accepted payment methods, to use the Services. You authorize ICE to charge your payment method for all fees incurred in connection with your use of the Services.
4.3 Refunds and Cancellations: Refunds and cancellations are subject to the specific terms outlined in our Cancellation and Refund Policy, available on our website and mobile application.
4.4 Service Charges: ICE may include additional service charges, such as cleaning fees, late return fees, or toll charges, in your final payment. These charges will be clearly communicated to you during the booking process.
5. Intellectual Property
5.1 Ownership: ICE owns all rights, titles, and interests in and to the Services, including all intellectual property rights. You agree not to use, reproduce, modify, or distribute any content, software, or materials provided by ICE without our prior written consent.
5.2 User Content: By submitting or posting any content on the Services, you grant ICE a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, modify, and display such content in connection with the operation of the Services.
6. Dispute Resolution and Arbitration
6.1 Informal Resolution: In the event of a dispute between you and ICE, we encourage you to contact our customer support team to seek an informal resolution. Most concerns can be resolved quickly and to the satisfaction of both parties.
6.2 Arbitration Agreement: Any disputes arising out of or relating to these Terms or the Services will be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
6.3 Arbitration Process: Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association (AAA) rules. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
6.4 Class Action Waiver: You agree to waive any right to participate in a class action, collective action, or other representative proceeding. All disputes will be resolved on an individual basis.
7. Limitation of Liability
7.1 Disclaimer of Warranties: ICE provides the Services on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the quality, reliability, or availability of the Services.
7.2 Limitation of Liability: To the maximum extent permitted by law, ICE will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Services. Our total liability to you for any claims arising from your use of the Services will not exceed the amount you paid to ICE in the 12 months preceding the event giving rise to the claim.
8. Privacy Policy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy outlines how we collect, use, and protect your personal information. Please review the Privacy Policy carefully to understand our practices.
9. Data Security
ICE takes data security seriously and implements appropriate technical and organizational measures to protect your personal information. However, you acknowledge that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
10. Changes to the Terms
ICE reserves the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and mobile application and providing notice through other channels, such as email. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms.
11. Termination of Services
ICE reserves the right to terminate or suspend your access to the Services at any time, with or without notice, for any reason, including but not limited to a violation of these Terms. Upon termination, you must cease all use of the Services.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms will be brought exclusively in the state or federal courts located in North Carolina.
13. Miscellaneous
13.1 Entire Agreement: These Terms, along with any other policies or agreements referenced herein, constitute the entire agreement between you and ICE regarding your use of the Services.
13.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
13.3 Waiver: The failure of ICE to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
14. Contact Information
If you have any questions or concerns about these Terms or the Services, please contact us at:
ICE Innovations Inc.
Attn: Legal Department
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
legal@iceride.io
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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