User Safety Policy

---

1. Introduction

ICE Innovations Inc. ("ICE," "we," "our," or "us") is committed to providing a safe and secure environment for all users of our services, including riders, drivers, and partners. The safety of our community is our top priority, and we have implemented comprehensive measures to protect our users during their interactions with the ICE Ride platform. This User Safety Policy outlines the various safety protocols, including driver background checks, insurance requirements, and emergency procedures, to ensure the well-being of everyone involved.

2. Scope

This policy applies to all users of the ICE Ride platform, including:

• Riders who use ICE Ride and ICE Rental services.
• Drivers who offer their services through ICE Ride.
• Employees, contractors, and representatives of ICE Innovations Inc.
• Partners and vendors associated with ICE Ride.

The policy covers all aspects of safety within the ICE Ride platform, from the onboarding of drivers to the ongoing protection of users during rides.

3. Driver Background Checks

3.1 Comprehensive Background Screening: To ensure the safety of our riders, all drivers who wish to offer services through ICE Ride must undergo a rigorous background screening process. This includes:

• Criminal Background Check: A thorough examination of criminal records at the local, state, and federal levels to ensure that drivers do not have a history of violent or sexual offenses.
• Driving Record Check: An evaluation of the driver’s motor vehicle record to verify that they have a clean driving history with no significant traffic violations, DUIs, or license suspensions.
• Identity Verification: Confirmation of the driver’s identity through government-issued identification documents.

3.2 Periodic Re-Screening: To maintain the highest level of safety, ICE Ride conducts periodic re-screening of drivers. This ensures that any new offenses or changes in a driver’s record are promptly addressed.

4. Insurance Requirements

4.1 Personal Auto Insurance: All drivers on the ICE Ride platform are required to maintain personal auto insurance that meets or exceeds the minimum coverage requirements set forth by the state of North Carolina. Drivers must provide proof of insurance during the onboarding process, and this coverage must remain active at all times while the driver is providing services through ICE Ride.

4.2 ICE Ride Insurance Coverage: In addition to personal auto insurance, ICE Ride provides supplemental commercial insurance coverage to drivers while they are actively using the platform. This coverage includes:

• Liability Insurance: Coverage for bodily injury and property damage in the event of an accident while the driver is on a trip.
• Uninsured/Underinsured Motorist Coverage: Protection for the driver and rider in the event of an accident caused by an uninsured or underinsured third party.
• Contingent Comprehensive and Collision Coverage: Coverage for physical damage to the driver’s vehicle during a trip, subject to a deductible.

4.3 Claims Process: In the event of an accident, drivers and riders can file a claim through ICE Ride’s insurance provider. ICE Ride will facilitate the claims process and ensure that all parties receive the necessary support.

5. Vehicle Safety Standards

5.1 Vehicle Inspection: Before a vehicle can be used on the ICE Ride platform, it must pass a comprehensive safety inspection conducted by a certified mechanic. The inspection includes checks on the vehicle’s brakes, tires, lights, and other critical safety features.

5.2 Ongoing Vehicle Maintenance: Drivers are required to maintain their vehicles in good working condition and must perform regular maintenance. ICE Ride reserves the right to conduct random vehicle inspections to ensure compliance with safety standards.

6. Emergency Procedures

6.1 In-App Emergency Button: The ICE Ride app is equipped with an emergency button that allows users to quickly contact emergency services (911) in the event of an emergency. When the emergency button is activated, the app will provide the user’s real-time location to first responders.

6.2 Incident Reporting: If a rider or driver experiences an unsafe situation or witnesses suspicious activity, they are encouraged to report the incident through the ICE Ride app or by contacting ICE Ride customer support. All reports are taken seriously and investigated promptly.

6.3 24/7 Support: ICE Ride offers 24/7 customer support to address any safety concerns or emergencies that may arise during a ride. Our support team is trained to handle emergency situations and will work closely with law enforcement and other authorities as needed.

7. User Education and Awareness

7.1 Safety Education: ICE Ride provides educational resources to both drivers and riders on how to stay safe while using the platform. This includes tips on personal safety, safe driving practices, and how to use the app’s safety features effectively.

7.2 Driver Training: All drivers are required to complete a safety training program before they can begin offering services on the ICE Ride platform. This training covers safe driving techniques, customer service best practices, and emergency response protocols.

8. Data Privacy and Security

8.1 Data Protection: ICE Ride takes the privacy and security of user data seriously. We have implemented robust security measures to protect user information from unauthorized access, including encryption, secure data storage, and regular security audits.

8.2 Location Tracking: For safety purposes, ICE Ride tracks the location of drivers and riders during trips. This data is used to provide real-time updates to users and to facilitate emergency response if needed. Location data is stored securely and is only accessible to authorized personnel.

9. Updates to the Policy

This User Safety Policy may be updated periodically to reflect changes in laws, regulations, or best practices. ICE Ride will notify users of significant changes by posting an updated policy on our website and mobile application.

10. Contact Information

For questions, concerns, or more information about this policy, please contact:

ICE Innovations Inc.
Attn: User Safety Policy Team
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513

Safety@iceride.io