Anti-Discrimination and Harassment Policy

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1. Introduction

ICE Innovations Inc. ("ICE," "we," "our," or "us") is committed to providing an inclusive, safe, and respectful environment for all users of our services, including drivers, riders, employees, and partners. Discrimination and harassment of any kind are strictly prohibited within the ICE community. This Anti-Discrimination and Harassment Policy outlines our commitment to promoting fairness, equality, and respect for all individuals who interact with ICE Ride, and it provides guidelines for addressing any incidents that may arise.

2. Scope

This policy applies to all individuals who interact with ICE Ride, including but not limited to:

• Riders and passengers using ICE Ride and ICE Rental services.
• Drivers and vehicle owners participating in ICE Ride and ICE Rental services.
• Employees, contractors, and representatives of ICE Innovations Inc.
• Partners, vendors, and service providers associated with ICE Ride.

The policy covers all forms of communication and interaction within the ICE Ride platform, including in-person interactions, digital communications, and social media activities related to ICE Ride.

3. Definitions

3.1 Discrimination: Discrimination refers to unfair or unequal treatment of an individual or group based on characteristics such as, but not limited to:

• Race, color, or ethnicity
• National origin or ancestry
• Religion or religious beliefs
• Gender, gender identity, or gender expression
• Sexual orientation
• Age
• Disability or medical condition
• Marital status
• Military or veteran status

3.2 Harassment: Harassment is unwelcome conduct that creates a hostile, intimidating, or offensive environment for another individual. Harassment can take many forms, including but not limited to:

• Verbal Harassment: Derogatory comments, slurs, or jokes based on protected characteristics.
• Physical Harassment: Unwanted physical contact or threatening gestures.
• Sexual Harassment: Unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature.
• Visual Harassment: Displaying or sharing offensive images, videos, or gestures.

4. Our Commitment

ICE Innovations Inc. is dedicated to ensuring that our platform and services are free from discrimination and harassment. Our commitment includes:

• Creating a Safe Environment: Promoting a culture of respect and inclusivity for all individuals who use or interact with ICE Ride.
• Zero Tolerance: Enforcing a zero-tolerance policy for any form of discrimination or harassment within the ICE community.
• Training and Education: Providing training and resources to our employees, drivers, and partners to raise awareness and prevent incidents of discrimination and harassment.
• Fair Treatment: Ensuring that all reports of discrimination or harassment are taken seriously and addressed promptly and fairly.

5. Reporting Procedures

5.1 Reporting an Incident: If you experience or witness any form of discrimination or harassment while using ICE Ride or interacting with our services, you are encouraged to report the incident immediately. Reports can be made through the following channels:

• In-App Reporting: Use the ICE Ride app’s reporting feature to submit a complaint directly to our support team.
• Customer Support: Contact ICE Ride customer support via phone or email to report the incident.
• Confidential Reporting: If you prefer to report anonymously, use our confidential reporting hotline or online form.

5.2 Investigation Process: Upon receiving a report, ICE Innovations Inc. will:

• Conduct a thorough and impartial investigation into the allegations.
• Maintain confidentiality to the extent possible while conducting a fair investigation.
• Take appropriate corrective action, which may include warnings, suspension, or termination of the offending party’s account.

5.3 Non-Retaliation Policy: ICE Innovations Inc. prohibits any form of retaliation against individuals who report discrimination or harassment in good faith or who participate in the investigation process. Retaliation is a serious violation of this policy and will be addressed with appropriate disciplinary action.

6. Consequences of Violations

Individuals who engage in discrimination or harassment, or who violate this policy, may face consequences including but not limited to:

• Account Suspension or Termination: Immediate suspension or termination of the individual’s ICE Ride account.
• Legal Action: ICE Innovations Inc. reserves the right to take legal action against individuals who engage in illegal discrimination or harassment.
• Permanent Ban: Offenders may be permanently banned from using any of ICE Innovations Inc.’s services in the future.

7. Prevention and Training

ICE Innovations Inc. is committed to preventing discrimination and harassment by:

• Implementing Regular Training Programs: Educating our employees, drivers, and partners on anti-discrimination and harassment prevention.
• Creating Awareness: Promoting awareness of this policy and the importance of fostering a respectful and inclusive community.

8. Policy Updates

This Anti-Discrimination and Harassment Policy may be updated periodically to reflect changes in laws, regulations, or best practices. We will notify users of significant changes by posting an updated policy on our website and mobile application.

9. Contact Information

For questions, concerns, or more information about this policy, please contact:

ICE Innovations Inc.
Attn: Anti-Discrimination and Harassment Policy Team
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513

ADHPT@iceride.io