ICE Innovations
ICE Innovations Legal
Everything that governs how Oak Ride, Oak Driver and Oak Drop work, in plain language. Each document is complete and in force; there are no placeholders here. If something is not covered on these pages, write to support@oakrides.com and we will answer.
Oak Ride is the new name for ICE Ride. The company behind it, ICE Innovations Inc. of Durham, North Carolina, is unchanged. Your account, ride history and agreements carry over.
Agreements
Terms of ServiceThe agreement every rider, driver and Oak Drop user accepts. Accounts, fares, payments, conduct, intellectual property, termination.
Driver Agreement and PlansIndependent contractor terms, the four monthly plans and what each keeps, payouts, tips, taxes, deactivation.
Oak Drop Delivery TermsSending and carrying packages: what can be sent, liability limits, proof of delivery, courier obligations.
Privacy
Privacy PolicyWhat we collect, why, who sees it, how long we keep it, your rights including California, and how we handle a data breach.
Cookie PolicyCookies and device identifiers on the website and in the apps, and how to change your choice.
Safety
Safety and Driver StandardsDriver screening, vehicle requirements, inspections, insurance coverage by period, distracted driving, emergencies.
Community GuidelinesExpected behavior for everyone on the platform, our anti discrimination and anti harassment rules, and what happens when they are broken.
Rides and deliveries
Cancellations and RefundsCancellation windows and fees for riders and drivers, no show rules, fare adjustments, and Oak Drop refunds.
Dispute Resolution and ArbitrationHow we resolve a disagreement: support first, then mediation, then individual arbitration. Your 30 day opt out.
Company
Accessibility StatementOur WCAG 2.2 AA commitment, accommodations for riders with disabilities, service animals, and how to report a barrier.
Legal Notice and DisclaimerWho operates the service, governing law and venue, liability limits, regulatory status in North Carolina, and how to reach us.
What is not here, and why
Earlier versions of this page listed policies on GDPR, children's online privacy, environmental programs, workplace employment and whistleblowing. We removed them. Oak Ride does not operate in the European Union, does not allow anyone under 18 to hold an account, and the other three described programs that did not yet exist. We would rather publish eleven documents that are true than twenty seven that are aspirational. When one of those becomes real, it will appear here.